The first job of a leader-at work or at home-is to inspire trust. It's to bring out the best in people by entrusting them with meaningful stewardships, and to create an environment in which high-trust interaction inspires creativity and possibility.

But until a person can say deeply and honestly, "I am what I am today because of the choices I made yesterday," that person cannot say, "I choose otherwise.

'In empathic listening you listen with your ears, but you also, and more importantly, listen with you eyes and with your heart. You listen for feeling, for meaning. You listen for behaviour. You use your right brain as well as your left. You sense, you intuit, you feel.' ... 'You have to open yourself up to be influenced'.

How you treat the one reveals how you regard the many, because everyone is ultimately a one.

You can't live principals you can't understand.

An abundance mentality springs from internal security, not from external rankings, comparisons, opinions, possessions, or associations.

Compliance does not foster innovation, trust does. You can't sustain long-term innovation, for example, in a climate of distrust.