It's easy to say ''no!'' when there's a deeper ''yes!'' burning inside.

All broken relationships can be traced back to broken agreements

The only person over whom you have direct and immediate control is yourself. The most important assets to develop, preserve and enhance, therefore, are your own capabilities. And no one can do it for you. You must cultivate the habit of leadership effectiveness for yourself - and doing so will be the single best investment you will ever make.

Frustration is a function of our expectations, and our expectations are often a reflection of the social mirror rather than our own values and priorities.

How you treat the one reveals how you regard the many, because everyone is ultimately a one.

You can't be successful with other people if you haven't paid the price of success with yourself.

There's strong data that, within companies, the No. 1 reason for ethical violations is the pressure to meet expectations, sometimes unrealistic expectations.