It's easy to say ''no!'' when there's a deeper ''yes!'' burning inside.

What we are communicates far more eloquently than anything we say or do. There are people we trust because we know their character. Whether they're eloquent or not, whether they have human-relations techniques or not, we trust them and work with them.

Love is a verb. Love – the feeling – is the fruit of love, the verb. So love her. Sacrifice. Listen to her. Empathize. Appreciate. Affirm her.

Communication is the most important single activity of man.

I don't read blogs but occasionally people tell me about what they contain, and I do take questions that come from blogs.

What one thing could you do in your personal and professional life that, if you did on a regular basis, would make a tremendous positive difference in your life? Quadrant II activities have that kind of impact. Our effectiveness takes quantum leaps when we do them.

Executives need to understand the economic benefits of trust dividend, especially when the behavior is real, not artificially or superficially created as PR to manipulate trust.