Empathic listening is so powerful because it gives you accurate data to work with. Instead of projecting your own autobiography and assuming thoughts, feelings, motives and interpretation, you're dealing with the reality inside another person's head and heart. You're listening to understand. You're focused on receiving the deep communication of another human soul.
Stephen CoveyWhen air is charged with emotions, an attempt to teach is often perceived as a form of judgment and rejection.
Stephen CoveyWe're constantly making choices about the way we spend our time. The issue is not between the good and the bad, but between the good and the best. So often, the enemy of the best is the good.
Stephen CoveyPeople behave more on the basis of how they feel than how they think; unless there are good feelings between people, it is almost impossible to reason intelligently.
Stephen Covey