Without exception, empathy is always appropriate.

When air is charged with emotions, an attempt to teach is often perceived as a form of judgment and rejection.

The amateur salesman sells products; the professional sells solutions to needs and problems.

The fire inside people is like a match; the way to ignite that flame is initially through friction, then other matches are lit through warmth.

The key to acting with integrity is to simply stop playing the game.

Trust is the glue in relationships and organizations

The power of transcendent vision is greater than the power of the scripting deep inside the human personality and it subordinates it [the scripting], submerges it, until the whole personality is reorganized in the accomplishment of that vision.