Without exception, empathy is always appropriate.

Common sense is not always common practice.

Trust is equal parts character and competence... You can look at any leadership failure, and it's always a failure of one or the other.

In this knowledge-worker age, it's now increasingly tied to doing well in school so you can get into better grad schools so you can get better jobs - so the pressure to do well is really high.

When our honor becomes greater than our moods, that is where transformation happens

I am fortunate to have a very helpful team that enables me to spend time doing things that are important but not necessarily urgent. People who have no such team need to also make these larger decisions so that they can cheerfully say No to that which is urgent but not important.

It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity. A person must possess himself and have a deep sense of security in fundamental principles and values in order to genuinely apologize.