Putting first things first means organizing and executing around your most important priorities. It is living and being driven by the principles you value most, not by the agendas and forces surrounding you.

Be sure that, as you scramble up the ladder of success, it is leaning against the right building.

Management works in the system; leadership works on the system.

In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or outside the organisation the essence of good business, therefore, is the quality of the relationship between customer and supplier.

Stop setting goals. Goals are pure fantasy unless you have a specific plan to achieve them.

Little kindness and courtesies are so important. In relationships, the little things are the big things.

If you don't let a teacher know what level you are -- by asking a question, or revealing your ignorance -- you will not learn or grow