If I try to use human influence strategies and tactics of how to get other people to do what I want, to work better, to be more motivated, to like me and each other-while my character is fundamentally flawed, marked by duplicity and insincerity-then, in the long run, I cannot be successful. My duplicity will breed distrust, and everything I do-even using so-called good human relations techniques-will be perceived as manipulative.

The problems in life come when we're sowing one thing and expecting to reap something entirely different.

Without exception, empathy is always appropriate.

You have to decide what your highest priorities are and have the courage—pleasantly, smilingly, nonapologetically, to say “no” to other things. And the way you do that is by having a bigger “yes” burning inside. The enemy of the “best” is often the “good.

If you want to get something done, give it to a busy man.

Fulfilling the four needs in an integrated way is like combining elements in chemistry. When we reach a "critical mass" of integration, we experience spontaneous combustion - an explosion of inner synergy that ignites the fire within and gives vision, passion, and a spirit of adventure to life.

Success comes from the ability to view each arising problem as an opportunity for self improvement.