The essence of synergy is to value differences-to respect them, to build on strengths, to compensate for weaknesses

Trust is the glue in relationships and organizations

When parents see their children's problems as opportunities to build the relationship instead of as negative, burdensome irritations, it totally changes the nature of parent-child interaction. Parents become more willing, even excited, about deeply understanding and helping their children. . . . This paradigm is powerful in business as well.

Empathic listening is so powerful because it gives you accurate data to work with. Instead of projecting your own autobiography and assuming thoughts, feelings, motives and interpretation, you're dealing with the reality inside another person's head and heart. You're listening to understand. You're focused on receiving the deep communication of another human soul.

Want balance in your life? Then sure, get your own act together, but don't forget four powerful disciplines of execution in your team and organization.

Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.

Empathy takes time, and efficiency is for things, not people.