'In empathic listening you listen with your ears, but you also, and more importantly, listen with you eyes and with your heart. You listen for feeling, for meaning. You listen for behaviour. You use your right brain as well as your left. You sense, you intuit, you feel.' ... 'You have to open yourself up to be influenced'.

Opposition is a natural part of life. Just as we develop our physical muscles through overcoming opposition - such as lifting weights - we develop our character muscles by overcoming challenges and adversity.

We often get so busy "sawing" (producing results) that we forget to "sharpen our saw" (maintain or increase our capacity to produce results in the future).

We are the creative force of our life, and through our own decisions rather than our conditions, if we carefully learn to do certain things, we can accomplish those goals.

Response-ability is the ABILITY to choose our response to any circumstance or condition.

If you don't have confidence in the diagnosis, you won't have confidence in the prescription.

A personal mission statement becomes the DNA for every other decision we make.