'In empathic listening you listen with your ears, but you also, and more importantly, listen with you eyes and with your heart. You listen for feeling, for meaning. You listen for behaviour. You use your right brain as well as your left. You sense, you intuit, you feel.' ... 'You have to open yourself up to be influenced'.

Trust is a function of both character and competence. Of course you can't trust someone who lacks integrity, but if someone is honest but they can't perform, you're not going to trust them either. You won't trust them to get the job done.

One thing's for sure. If we keep doing what we're doing, we're going to keep getting what we're getting. One definition of insanity is to keep doing the same thing and expect different results.

Reducing children to a test score is the worst form of identity theft we could commit in schools.

Despite all our gains in technology, product innovation and world markets, most people are not thriving in the organizations they work for.

If you want to be trusted, be trustworthy.

Quality relationships are built on principles, especially the principle of trust.