All things are created twice. There's a mental or first creation, and a physical or second creation to all things

Management is efficiency in climbing the ladder of success

Priority is a function of context.

If you don't know yourself, if you don't control yourself, if you don't have mastery over yourself, it's very hard to like yourself, except in some short-term, psych-up, superficial way.

Until we take how we see ourselves (and how we see others) into account, we will be unable to understand how others see and feel about themselves and their world. Unaware, we will project our intentions on their behavior and call ourselves objective.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

People don't listen to understand. They listen to reply. The collective monologue is everyone talking and no one listening.