We must never be too busy to take time to sharpen the saw.

Moral authority comes from following universal and timeless principles like honesty, integrity, treating people with respect.

Lose/Win people bury a lot of feelings. And unexpressed feelings come forth later in uglier ways. Psychosomatic illnesses often are the reincarnation of cumulative resentment, deep disappointment and disillusionment repressed by the Lose/Win mentality. Disproportionate rage or anger, overreaction to minor provocation, and cynicism are other embodiments of suppressed emotion. People who are constantly repressing, not transcending feelings toward a higher meaning find that it affects the quality of their relationships with others.

What is important to another person must be as important to you as the other person is to you

It is in the ordinary events of every day that we develop the proactive capacity to handle the extraordinary pressures of life. It's how we make and keep commitments, how we handle a traffic jam, how we respond to an irate customer or a disobedient child. It's how we view our problems and where we focus our energies. It's the language we use.

Every person in the organization must change inside their hearts and minds, so that they themselves become principle centred.

Employers and business leaders need people who can think for themselves - who can take initiative and be the solution to problems.