The best way to develop courage is to set a goal and achieve it, make a promise and keep it.

Writing distills, crystallizes, and clarifies thought.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

There is so much we can do to render service, to make a difference in the world - no matter how large or small our circle of influence.

Effective people are not problem-minded; they're opportunity minded. They feed opportunities and starve problems.

Start small, make a promise and keep it. Then, make larger promises and keep them. Eventually, your honor will become greater than your moods or your circumstances, which includes your medical condition and other people's stereotypic observations. Once you overcome this comparison based mentality, your confidence will soar.

Synergy: The combined effect of individuals in collaboration that exceeds the sum of their individual effects.