Interdependency follows independence.

The environment you fashion out of your thoughts, your beliefs, your ideals, your philosophy is the only climate you will ever live in. The key is in not spending time, but in investing it.

To receive gratitude with grace is a form of gratitude by itself, and not always an easy art to master.

When we look through the lens of each others' weaknesses, we make others' strengths irrelevant and their weaknesses more evident.

Listen, involve, synergize at work. Then you will bury the old and create an entirely new winning culture which will unleash people's talents and create complementary teams where strengths are made productive and weakness are made irrelevant through the strengths of others.

He who has a why can deal with any what or how.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.