Principles are natural laws that are external to us and that ultimately control the consequences of our actions. Values are internal and subjective and represent that which we feel strongest about in guiding our behavior.

While values drive behaviors, principles govern consequences.

It's like the more you know the more you know you don't know.

Principles are guidelines for human conduct that are proven to have enduring, permanent value.

If the ladder is not leaning against the right wall, every step we take just gets us to the wrong place faster.

Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air.

Without trust, the best we can do is compromise.