There are principles that govern human effectiveness - natural laws in the human dimension that are just as real, just as unchanging and unarguably there as laws such as gravity are in the physical dimension.

Principles don't die. They aren't here one day and gone the next. They can't be destroyed by fire, earthquake or theft. Principles are deep, fundamental truths, classic truths.

Personal leadership is the process of keeping your vision and values before you and aligning your life to be congruent with them.

If the big rocks don't go in first, they aren't going to fit in later.

All the well-meaning advice in the world won't amount to a hill of beans if we're not even addressing the real problem.

Empathy takes time, and efficiency is for things, not people.

Most learning is social, or what I call the cultural DNA. Everyone knows that word of mouth advertising is the best advertising. That's social learning.