When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen.

All things are created twice. There is a mental (first) creation, and a physical (second) creation. The physical creation follows the mental, just as a building follows a blueprint. If you don't make a conscious effort to visualize who you are and what you want in life, then you empower other people and circumstances to shape you and your life by default.

'Efficient' scheduling and control of time are often counterproductive. The efficiency focus creates expectations that clash with the opportunities to develop rich relationships, to meet human needs, and to enjoy spontaneous moments on a daily basis.

Habit is the intersection of knowledge (what to do), skill (how to do), and desire (want to do).

Don't cheat people of their growth. Empower them to solve problems and generate ideas. Watch them grow!

Management is formal authority given from above. Leadership is moral authority given from below and all around.

If you don't set your goals based upon your Mission Statement, you may be climbing the ladder of success only to realize, when you get to the top, you're on the WRONG building.