When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen.

Perhaps the most important vision of all is develop a sense of self, a sense of your own destiny, a sense of unique mission and role in life.

The 'Inside-Out' approach to personal and interpersonal effectiveness means to start first with self; even more fundamentally, to start with the most inside part of self, with your paradigms, your character, and your motives. The inside-out approach says that private victories precede public victories, that making and keeping promises to ourselves recedes making and keeping promises to others. It says it is futile to put personality ahead of character, to try to improve relationships with others before improving ourselves.

A life of integrity is the most fundamental source of personal worth.

Frustration is a function of our expectations.

We are not animals. We are not a product of what has happened to us in our past. We have the power of choice.

If you want small changes in your life, work on your attitude. But if you want big and primary changes, work on your paradigm.