Without trust, the best we can do is compromise.

The deepest desire of the human spirit is to be acknowledged.

An empowering mission statement has to become a living document, part of our very nature, so that the criteria we've put into it are also in us, in the way we live our lives day by day.

To receive gratitude with grace is a form of gratitude by itself, and not always an easy art to master.

Make time for planning: Wars are won in the general's tent.

The key to acting with integrity is to simply stop playing the game.

It is in the ordinary events of every day that we develop the proactive capacity to handle the extraordinary pressures of life. It's how we make and keep commitments, how we handle a traffic jam, how we respond to an irate customer or a disobedient child. It's how we view our problems and where we focus our energies. It's the language we use.