Only 20 percent of employees working in large organizations surveyed feel their strengths are in play every day. Thus, eight our of ten employees surveyed feel somewhat miscast in their role.

If you organize your family life to spend even ten or fifteen minutes a morning reading something that connects you with these timeless principles, its almost guaranteed that you will make better choices during the day--in the family, on the job, in every dimension of life. Your thoughts will be higher. Your interactions will be more satisfying. You will have a greater perspective. You will increase that space between what happens to you and your response to it. You will be more connected to what really matters most.

What is important to another person must be as important to you as the other person is to you

Priority is a function of context.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

Values determine behavior; Principles determine the consequences of behavior.

Valuing differences is what really drives synergy. Do you truly value the mental, emotional, and psychological differences among people? Or do you wish everyone would just agree with you so you could all get along? Many people mistake uniformity for unity; sameness for oneness. One word--boring! Differences should be seen as strengths, not weaknesses. They add zest to life.