Only 20 percent of employees working in large organizations surveyed feel their strengths are in play every day. Thus, eight our of ten employees surveyed feel somewhat miscast in their role.

If you carefully consider what you want to be said of you in the funeral experience, you will find your definition of success.

Unless people feel that they are accepted and that they have a right to express their feelings without fear of embarrassment or ridicule, all they will do is react and rebel and struggle for their identity.

You have to decide what your highest priorities are and have the courage—pleasantly, smilingly, nonapologetically, to say “no” to other things. And the way you do that is by having a bigger “yes” burning inside. The enemy of the “best” is often the “good.

Most people do not listen with the intent to understand; they listen with the intent to reply.

Peace of counscious is greater than peace of mind. Peace of mind is more externally oriented. Peace of consciousness is when you know you have been honest in all your business dealings.

You can't be successful with other people if you haven't paid the price of success with yourself.