People behave more on the basis of how they feel than how they think; unless there are good feelings between people, it is almost impossible to reason intelligently.
Stephen CoveyBut until a person can say deeply and honestly, "I am what I am today because of the choices I made yesterday," that person cannot say, "I choose otherwise.
Stephen CoveyCompliance does not foster innovation, trust does. You can't sustain long-term innovation, for example, in a climate of distrust.
Stephen Covey