The fire inside people is like a match; the way to ignite that flame is initially through friction, then other matches are lit through warmth.
Stephen CoveyWhether you're on a sports team, in an office or a member of a family, if you can't trust one another there's going to be trouble.
Stephen CoveyExecutives need to understand the economic benefits of trust dividend, especially when the behavior is real, not artificially or superficially created as PR to manipulate trust.
Stephen CoveyThe most important ingredient we put into any relationship is not what we say or what we do, but what we are. And if our words and our actions come from superficial human relations techniques (the Personality Ethic) rather than from our own inner core (the Character Ethic), others will sense that duplicity. We simply won't be able to create and sustain the foundation necessary for effective interdependence.
Stephen Covey