What is common sense isn't common practice.

We immediately become more effective when we decide to change ourselves rather than asking things to change for us.

Unless you’re continually improving your skills, you’re quickly becoming irrelevant.

In the space between stimulus (what happens) and how we respond, lies our freedom to choose. Ultimately, this power to choose is what defines us as human beings. We may have limited choices but we can always choose. We can choose our thoughts, emotions, moods, our words, our actions; we can choose our values and live by principles. It is the choice of acting or being acted upon.

In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or outside the organisation the essence of good business, therefore, is the quality of the relationship between customer and supplier.

Reactive people... are often affected by their physical environment. They find external sources to blame for their behavior.

Whenever you experience stress of any kind, look into yourself and ask, In what way am I compromising my innermost values in this situation?