To receive gratitude with grace is a form of gratitude by itself, and not always an easy art to master.

Compliance does not foster innovation, trust does. You can't sustain long-term innovation, for example, in a climate of distrust.

Every person in the organization must change inside their hearts and minds, so that they themselves become principle centred.

One of the most important ways to manifest integrity is to be loyal to those who are not present. In doing so, we build the trust of those who are present.

Balance isn't either/or; it's 'and'.

The great apparent dichotomy is that the more we give, the more we get.

The struggle comes when we sense a gap between the clock and the compass - when what we do doesn't contribute to what is most important in our lives.