..people are working harder than ever, but because they lack clarity and vision, they aren’t getting very far. They, in essence, are pushing a rope...with all of their might.

A life of integrity is the most fundamental source of personal worth.

It is in the ordinary events of every day that we develop the proactive capacity to handle the extraordinary pressures of life. It's how we make and keep commitments, how we handle a traffic jam, how we respond to an irate customer or a disobedient child. It's how we view our problems and where we focus our energies. It's the language we use.

Compliance does not foster innovation, trust does. You can't sustain long-term innovation, for example, in a climate of distrust.

Seek to understand before you seek to be understood.

The great apparent dichotomy is that the more we give, the more we get.

Leadership is communicating people's worth and potential so clearly that they come to see it themselves.