The proactive approach to a mistake is to acknowledge it instantly, correct and learn from it. This literally turns a failure into a success.

It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity.

I don't read blogs but occasionally people tell me about what they contain, and I do take questions that come from blogs.

I think that [respect for people] is of profound importance because it means you are caring and you trust them to do the right thing.

Moral authority comes from following universal and timeless principles like honesty, integrity, treating people with respect.

Brands need to reinvent themselves from time to time to stay relevant.

Our character is basically a composite of our habits. Because they are consistent, often unconcious patterns, they constantly, daily, express our character.