Not only because the product wasn't a great product, but remember it took us five or six years to ship it. Then we had to sort of fix it. That was what I might call Windows 7.

Accessible design is good design.

If you look at companies with upside potential, Twitter's right there. They've established a brand in a world where it's extremely difficult to establish a brand. It's a global brand, people recognize it, people want to let you know what their Twitter handles are, etc.

A plane is a guilty pleasure. I have one. It's a great luxury. I appreciate it. I couldn't do what I do. It's not something you can write down as anything other than, "Wow, I can't believe I have this and I'm absolutely spoiled and entitled." On the other hand, I have one and I use it.

If the CEO doesn’t see the playing field, nobody else can. The team may need to see it too, but the CEO really needs to be able to see the entire competitive space.

I've got my kids brainwashed: You don't use Google, and you don't use an iPod.

Our mail product, Hotmail, is the market leader globally.