It isn't the consumers' job to know what they want.
Fear of failure falls away in the face of death.
A lot of time, people don't do great things becoz' great things really aren't expected of them.
Pretty much, Apple and Dell are the only ones in this industry making money. They make it by being Wal-Mart. We make it by innovation.
It's not the consumers' job to figure out what they want
The web is just going to be one more of those major change factors that businesses face every decade.