An awful lot of storytelling isn't really about making people understand - it's about making people care.
Steven MoffatYoung Reinette: Monsieur, be careful! The Doctor: It's just a nightmare, Reinette, don't worry, everyone has nightmares. Even monsters under the bed have nightmares! Young Reinette: What do monsters have nightmares about? The Doctor: Me!
Steven MoffatYou know when sometimes you meet someone so beautiful โ and then you actually talk with them, and five minutes later they're as dull as a brick. But then there's other people, and you meet them and you think: "Not bad, they're okay," and then you get to know them, and their face sort of becomes them, like their personality's written all over it; and they just โ and they turn into something so beautiful.
Steven Moffat