On the evening bus, the tense, pinched faces of young file clerks and elderly secretaries tell us more than we care to know. On the expressways, middle management men pose without grace behind their wheels as they flee city and job.

I always love to quote Albert Einstein because nobody dares contradict him.

I am paraphrasing Einstein. I love to do that: nobody dares contradict me.

All the other books ask, 'What's it like?' What was World War II like for the young kid at Normandy, or what is work like for a woman having a job for the first time in her life? What's it like to be black or white?

What I bring to the interview is respect. The person recognizes that you respect them because you're listening. Because you're listening, they feel good about talking to you. When someone tells me a thing that happened, what do I feel inside? I want to get the story out. It's for the person who reads it to have the feeling . . . In most cases the person I encounter is not a celebrity; rather the ordinary person. "Ordinary" is a word I loathe. It has a patronizing air. I have come across ordinary people who have done extraordinary things. (p. 176)

Work is about a search for daily meaning as well as daily bread, for recognition as well as cash, for astonishment rather than torpor; in short, for a sort of life rather than a Monday through Friday sort of dying.

Dorothy Day said - and I'm sure that Kathy Kelly would say the same thing - 'I'm working toward a world in which it will be easier for people to behave decently.' Now, think about that: a world in which it will be easier for people to behave decently.