Open-plan offices have been found to reduce productivity and impair memory. Theyโre associated with high staff turnover. They make people sick, hostile, unmotivated, and insecure.
Susan CainWhat looks like multitasking is really switching back and forth between multiple tasks, which reduces productivity and increases mistakes by up to 50 percent.
Susan CainWomen were also urged to work on a mysterious quality called 'fascination.' Coming of age in the 1920's was a competitive business.
Susan CainWe don't need giant personalities to transform companies. We need leaders who build not their own egos but the institutions they run.
Susan CainThe next time you see a person with a composed face and a soft voice, remember that inside her mind she might be solving an equation, composing a sonnet, designing a hat. She might, that is, be deploying the power of quiet.
Susan CainWe donโt ask why God chose as his prophet a stutterer with a public speaking phobia. But we should. The book of Exodus is short on explication, but its stories suggest that introversion plays yin to the yang of extroversion; that the medium is not always the message; and that people followed Moses because his words were thoughtful, not because he spoke them well.
Susan Cain