No marshmallows. "I don't believe this! I'm going to write the president of General Mills! Don't they have any quality control?" "I'm sure it's just a fluke" "Doesn't make any difference whether it's a fluke or not. It shouldn't have happened. When a person buys a box of lucky charms he's got expectations

E-mail creates the illusion that you're writing. You're not.

You shouldn't dare a person who doesn't have anything left to lose.

‎"There’s no such thing as mistakes – only a lack of foresight.

Honey lamb, there are a lot of things in this world I feel insecure about. Religion. Our national economic policies. What color socks to wear with a blue suit. But I've got to tell you that my performance in that hotel room last night isn't one of them.

If I told you, you might be forced to lie about it. Not that you aren't really good at it, but why put an old man in that position?

Maybe I'm missing something, but I don't rightly see how somebody who claims to have had -What'd you say? One partner?-can be welled trained." He had a point. Her brain clicked away. "I was referring to the instructional videotapes my agency has all its new employees watch." "They train you by watching videos?" His eyes narrowed reminding her of a hunter looking down a gun sight,"Now, ain't that interesting." She felt a little surge of pleasure as her child lost another few points on the Iowa Test of Basic Skills. Even a computer couldn't have picked a more perfect match.