I have been fortunate to work in places where people have a passion for their work. At HHS the passion sort of exceeds passion - it's a vocation.... I obviously knew that there were certainly some challenges that I would be taking on both with the work and the politics. [But] I probably did not have the right expectation level with regard to the number and volume of crises that would occur.

Day after day, ordinary people become heroes through extraordinary and selfless actions to help their neighbors.

My mom didn't run for mayor until she was 65 years old - it was like a second and third career.... The way I've always thought about it is that I don't believe you run for office because you want a job. I believe if you run for office, it's because you have a vision for change. And if I ever came to that point, that's what would lead [me to run]. And right now I'm happily in a position where I believe I can work to deliver impact and work for change.

I had to sign the paper to shut down the government. It's terrible.... [But] what the shutdown showed many, many people is the importance of the role of government. And as frustrated [as people get with] Washington, there are so many things [the government does] that are so important to people's lives every day. The panda cam, paying small businesses their loans - these are all things that shut down.

While natural disasters capture headlines and national attention short-term, the work of recovery and rebuilding is long-term.

Putting People First was progressivism revived, and at its best.

So we want to make it easier to shop and understand products because many people aren't educated about what's offered - do you know your premiums? Do you know your copays? Do you know your deductibles? And so figuring out ways that we help people understand what this is, how it works, and that they can shop to get what they need.