All of the external circumstances and the rude and difficult people we meet, instead of getting angry, upset, or frustrated, we see that we can take them all and use them on the path in a way that actually invigorates and strengthens us, rather than defeats us. It's all very practical advice, and that's why I talk a lot about how to make our daily life into Dharma practice, otherwise it's easy to feel hopeless and helpless.
Tenzin Palmo