Tiffany has been apprenticing as a witch by visiting people in need with her mentor. After meeting with one particularly sad case, she tells her mentor, "It shouldn't be like this." Her mentor replies, "There isn't a way things should be. There's just what happens, and what we do.
Terry Pratchettat least nine-tenths of all the original reality ever created lies outside the multiverse, and since the multiverse by definition includes absolutely everything that is anything, this puts a bit of a strain on things. Outside the boundaries of the universe lie the raw realities, the could-have-beens, the might-bes, the never-weres, the wild ideas, all being created and uncreated chaotically like elements in fermenting supernovas. Just occasionally where the walls of the worlds have worn a bit thin, they can leak in.
Terry Pratchett