One of the things forgotten about the human spirit is that while it is, in the right conditions, noble and brave and wonderful, it is also, when you get right down to it, only human.
Terry PratchettOne of the hardest lessons in young Sam's life had been finding out that the people in charge weren't in charge. It had been finding out that governments were not, on the whole, staffed by people who had a grip, and that plans were what people made instead of thinking.
Terry PratchettWhat I've always said was, hang in there, let me write what I want to write, and you'll probably like it.
Terry PratchettYou did what you were told or you didn't get paid, and if things went wrong it wasn't your problem. It was the fault of whatever idiot has accepted this message for sending in the first place. No one cared about you, and everyone at headquarters was an idiot. It wasn't your fault, no one listened to you. Headquarters had even started an Employee of the Month scheme to show how much they cared. That was how much they didn't care.
Terry Pratchett