The number one goal in resolving a conflict is to make sure both sides maintain their self-esteem. Resolving conflict is rarely about who is right. It is about acknowledgment and appreciation of differences.

It is hard to change our point of view in a conflict. Most often, it is because we are not nearly as interested in resolving the conflict and possibly creating a new "pearl" as we are in being right.

When conflict becomes a win-lose contest in our minds, we immediately try to win.

The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.

Our lives are not dependent on whether or not we have conflict. It is what we do with conflict that makes the difference.

Change does not take time - it takes commitment.

Conflict isn't negative, it just is.