The number one goal in resolving a conflict is to make sure both sides maintain their self-esteem. Resolving conflict is rarely about who is right. It is about acknowledgment and appreciation of differences.

The number one goal in resolving a conflict is to make sure both sides maintain their self-esteem. Resolving conflict is rarely about who is right. It is about acknowledgment and appreciation of differences.

Change does not take time - it takes commitment.

Our lives are not dependent on whether or not we have conflict. It is what we do with conflict that makes the difference.

It is hard to change our point of view in a conflict. Most often, it is because we are not nearly as interested in resolving the conflict and possibly creating a new "pearl" as we are in being right.

When conflict becomes a win-lose contest in our minds, we immediately try to win.

Embracing conflict can become a joy when we know that irritation and frustration can lead to growth and fascination.