The number one goal in resolving a conflict is to make sure both sides maintain their self-esteem. Resolving conflict is rarely about who is right. It is about acknowledgment and appreciation of differences.

It is very difficult to apply the old Indian adage 'Do not judge another until you have walked a mile in his moccasins,' unless you get out of your own moccasins first.

Embracing conflict can become a joy when we know that irritation and frustration can lead to growth and fascination.

It is hard to change our point of view in a conflict. Most often, it is because we are not nearly as interested in resolving the conflict and possibly creating a new "pearl" as we are in being right.

Our lives are not dependent on whether or not we have conflict. It is what we do with conflict that makes the difference.

Conflict can be seen as a gift of energy, in which neither side loses and a new dance is created.

Instead of seeing the rug being pulled from under us, we can learn to dance on the shifting carpet.