The number one goal in resolving a conflict is to make sure both sides maintain their self-esteem. Resolving conflict is rarely about who is right. It is about acknowledgment and appreciation of differences.
Thomas CrumInstead of seeing the rug being pulled from under us, we can learn to dance on the shifting carpet.
Thomas CrumThe quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.
Thomas Crum