Some of the best opportunities in the world are the most obvious ones.

Some of the best opportunities in the world are the most obvious ones.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

Of course, losing my father was traumatic. I was an only child. But from the time my father died, my general theme in life has been to turn adversity into opportunity.

After 25 years in business, Mitt Romney understands how jobs come and go, and what we need to do to get our economy back on track.

At the Harvard Business School, I really felt I had gained the ability to resolve difficult issues. But I also felt that I wasn't in the mainstream with my fellow students. During job-hunting season, for example, everybody shaved their beards for interviews. I thought, 'This is crazy.' So I grew a beard.

Forget 'branding' and 'positioning.' Once you understand customer behavior, everything else falls into place.