Forget 'branding' and 'positioning.' Once you understand customer behavior, everything else falls into place.

They've got a Jobs Council that never meets. A Democratic Senate that doesn't act. A President who doesn't believe and a Vice President who won't stop talking. They just don't get it.

One of the people who most influenced me was Ben Shapiro, a marketing professor at the business school. He used to rant and rave and pound his fist: 'It's all about the customers!' And he was right. He was also right that, at that time, retailing was devoid of really talented people; he urged me to go in that direction.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

The way to really create justice for workers in America is to create job growth.

When a company goes bankrupt, you as a company have absolutely no say whatsoever as to what happens.

I'm sure that being an applicant from the American School in Vienna helped get me into all seven colleges I applied to.