Typically you see the home office think up some great program but doesn't think through implementation at the store level.
Thomas G. StembergAt the Harvard Business School, I really felt I had gained the ability to resolve difficult issues. But I also felt that I wasn't in the mainstream with my fellow students. During job-hunting season, for example, everybody shaved their beards for interviews. I thought, 'This is crazy.' So I grew a beard.
Thomas G. Stemberg