When a company goes bankrupt, you as a company have absolutely no say whatsoever as to what happens.
Thomas G. StembergIf a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.
Thomas G. StembergForget 'branding' and 'positioning.' Once you understand customer behavior, everything else falls into place.
Thomas G. StembergAt the Harvard Business School, I really felt I had gained the ability to resolve difficult issues. But I also felt that I wasn't in the mainstream with my fellow students. During job-hunting season, for example, everybody shaved their beards for interviews. I thought, 'This is crazy.' So I grew a beard.
Thomas G. Stemberg