Typically you see the home office think up some great program but doesn't think through implementation at the store level.
Thomas G. StembergWhen a company goes bankrupt, you as a company have absolutely no say whatsoever as to what happens.
Thomas G. StembergThey've got a Jobs Council that never meets. A Democratic Senate that doesn't act. A President who doesn't believe and a Vice President who won't stop talking. They just don't get it.
Thomas G. StembergOne of the people who most influenced me was Ben Shapiro, a marketing professor at the business school. He used to rant and rave and pound his fist: 'It's all about the customers!' And he was right. He was also right that, at that time, retailing was devoid of really talented people; he urged me to go in that direction.
Thomas G. Stemberg