Success is on the far side of failure.

When asked how to achieve success more rapidly, came the quick reply, 'Double your failure rate'.

Once an organization loses its spirit of pioneering and rests on its early work, its progress stops.

You don't hear things that are bad about your company unless you ask. It is easy to hear good tidings, but you have to scratch to get the bad news.

Recently, I was asked if I was going to fire an employee who made a mistake that cost the company $600,000. No, I replied, I just spent $600,000 training him. Why would I want somebody to hire his experience?

Loyalty saves the wear and tear of making daily decisions as to what is best to do.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.