The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.
Thomas J. WatsonIt is a common mistake to think of failure as the enemy of success. Failure is a teacher-a harsh one, but the best. Pull your failures to pieces looking for the reason. Put your failure to work for you.
Thomas J. WatsonYou can be discouraged by failure, or you can learn from it. So go ahead and make mistakes, make all you can. Because, remember that's where you'll find success - on the far side of failure.
Thomas J. WatsonIt was courage, faith, endurance and a dogged determination to surmount all obstacles that built this bridge.
Thomas J. Watson