The Mobile Web Initiative is important - information must be made seamlessly available on any device.

Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them.

IT professionals have a responsibility to understand the use of standards and the importance of making Web applications that work with any kind of device.

You affect the world by what you browse.

AI is not just heading for our industry, it will radically change the machinery we use in marketing.

If I had taken a proprietary control of the Web, then it would never have taken off. People only committed their time to it because they knew it was open, shared: that they could help decide what would happen to it next.. and I wouldn't be raking off 10%!

It was really hard explaining the Web before people just got used to it because they didn't even have words like click and jump and page.