Forming of a web of information nodes rather than a hierarchical tree or an ordered list is the basic concept behind HyperText.

Customers need to be given control of their own data-not being tied into a certain manufacturer so that when there are problems they are always obliged to go back to them.

When it comes to professionalism, it makes sense to talk about being professional in IT. Standards are vital so that IT professionals can provide systems that last.

I'm an optimist about humanity in general, I suppose.

Technology innovation is starting to explode and having open-source material out there really helps this explosion. You get students and researchers involved and you get people coming through and building start ups based on open source products.

People keep asking me what I think of it now that it's done. Hence my protest: The Web is not done!

It was the academic community who wired up their universities so it was put together by smart, well-meaning people who thought it was a good idea.