If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.

Business, life itself, is damned hard work if you wanna be good at it. Actually, that's precisely wrong. Business ceases to be work when you're chasing a dream that has engorged you. ("Work should be more fun than fun" - Noel Coward.) And if the passion isn't there. then biotech and plumbing will be equal drags.

We're going to see leadership emerge as the most important element of business - the attribute that is highest in demand and shortest in supply.

The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.

Good managers have a bias for action.

If a window of opportunity appears, don't pull down the shade.

Communication is everyone's panacea for everything.