If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.

Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.

I don't read many business books. I read good fiction. Business is about people, so my favorite business books are anything by Dickens.

Remember: You are the only human being in the world who can help this particular customer at this particular moment in time.

Give a lot, expect a lot, and if you don't get it, prune.

OPPORTUNITY is not "knocking." It is pounding on your door.

Business book writing for me is when some set of ideas gets stuck in my mind, I write a book about it. I haven't got a theory and I haven't got a framework.