Send 10-TEN!!-people flowers. Today. As "Thank yous" for good things "small"-or even large-done in the last two weeks.

For me, reading is reading.

TRUST, not technology, is the issue of the decade.

The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.

Now it is much faster and cheaper to bring thedocument to the user, rather than ask the user to come to the document or collection.

The company's most urgent task is to learn to welcome, beg for, demand - innovation from everyone.

Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.