Who, precisely, are your Dreamers? Are their Dreams in Technicolor? Do you allow their most Outrageous Dreams to be seen in public?

I think economics, content, and the ability to interact with content in new and different ways are what will drive the adoption of e-books.

Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.

And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!

Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.

The selfish leader will attempt to lead others for their own gain and for the detriment of others.

Because nearly all digital libraries are tied to bricks-and-mortar institutions, the funding base tends to be quite localized.