I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.

Leadership is about tapping the wellsprings of human motivation - and about fundamental relations with one's fellows.

Fact is, the work place to a great extent is "where we live." We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development. And so on. But, since we're effectively talking about "where we live," good sense and good business and "good" engagement throughout the "supply chain," from vendor's vendor to customer's customer, we would benefit mightily-including on the P & L-if we insisted (!) on: "Pleasant." "Caring." "Engaged."

The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.

Design is so critical it should be on the agenda of every meeting in every single department.

Management is about arranging and telling. Leadership is about nurturing and enhancing.

Test fast, fail fast, adjust fast.