I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Think about the market, think about the design, and think about who is going to design for that market. Hit the mark.

Nearly 100% of innovation-from business to politics-is inspired not by "market analysis" but by people who are supremely pissed off by the way things are.

Quality involves living the message of the possibility of perfection and infinite improvement, living it day in and day out, decade by decade.

Quite simply, no matter how hard you try, no matter how "open" you are, you'll end up surrounded by "yes people." It's hard not to believe people who are repeating your own ideas. Resist the temptation.

All business success rests on something labeled a sale, which at least momentarily weds company and customer.