I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.

It's not enough to be close to the customer. You've got to be glued to the customer.

I don't believe in holy writ. Buy fifty books or twenty-five books, take three weeks off, read them and make up your own theory. The fact that you end up literally burning twenty-two out of twenty-five books is beside the point.

We all know of the dangers and inequities of the traditional digital divide: People who have good access tocomputer networks have a distinct advantage - in terms of both life opportunities and quality of life, I wouldargue - over the vast majority of the world's population that does not yet have good access to computernetworks. The "other" digital divide points to an increasingly unstable situation that has developed inlibrarianship as digital libraries have evolved and matured.

The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.

Steve Jobs is perhaps the most competitive human being I have ever met in my life, and yet I would argue one of the most artistic human beings I have ever met in my life. You can trash the movies all you want, but they do have an artistic component. And yet brutal competition knows no peers when it comes to Hollywood.

Leaders do stuff that matters.