I'm about as far from being a flag-waver - you won't find any American flag pins in my drawer - as someone can be.

Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.

Mistakes are life. Mistakes are not to be tolerated...they are to be encouraged. The bigger the better.

Do it, fix it, try it.

Celebrate what you want to see more of.

It's relatively simple. If we're not getting more, better, faster than they are getting more, better, faster, then we're getting less, no better or more worse.

If the other guy is getting better, then you'd better be getting better faster than the other guy is getting better... or you're getting worse.