Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.

The whole secret to our success is being able to con ourselves into believing that we're going to change the world because statistically we are unlikely to do it.

The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.

There is no such thing as an insignificant improvement.

Start by identifying the qualities or characteristics that make you distinctive from your competitors - or your colleagues. What have you done lately - this week - to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?

You have to stand out if you want to move up.

The company's most urgent task is to learn to welcome, beg for, demand - innovation from everyone.