Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.

With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

The company's most urgent task is to learn to welcome, beg for, demand - innovation from everyone.

How do you achieve excellence?...Stop doing non-excellent stuff!

I wrote the book based on a blog that I keep. I also tweet. I don't think that for an incredibly old fart I'm totally behind the power curve. I really believe that the essentials of human relationships remain the same.

Fact is, the work place to a great extent is "where we live." We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development. And so on. But, since we're effectively talking about "where we live," good sense and good business and "good" engagement throughout the "supply chain," from vendor's vendor to customer's customer, we would benefit mightily-including on the P & L-if we insisted (!) on: "Pleasant." "Caring." "Engaged."

The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.