Treat the customer as an appreciating asset.
We're going to see leadership emerge as the most important element of business - the attribute that is highest in demand and shortest in supply.
"Old" is de๏ฌnitely not cool in America. Never has been.
Management is about arranging and telling. Leadership is about nurturing and enhancing.
It's not enough to be close to the customer. You've got to be glued to the customer.
The good news - and it is largely good news - is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark