Organizations exist to serve. Period. Leaders live to serve. Period.

The dumbest mistake is viewing design as something you do at the end of the process to 'tidy up' the mess, as opposed to understanding it's a 'day one' issue and part of everything.

Print-based libraries developed in an age of scarce printed resources.

If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.

Lavish credit on anyone and everyone who helped you the least bit.

If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.

Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.